How to Update Payroll Pro
You can quickly update Payroll Pro to the latest version by clicking 'check for updates online'. This is located just below the payroll version number at the top of the Payroll Main Menu.
Alternatively you can select 'Help' from the top menu and then click 'Check for Updates Online' in the drop down menu.
After selecting this, you should see something like this. Click "Download Now".
If your computer allows Payroll Pro to connect to the website, you should see the download commence, and then something like this:
Just click "Continue" and follow instructions.
If you encounter a problem before this, then it is possible Windows might be blocking the update .. please see the next section "Windows Blocking the Updae" for what to do if this happens.
Windows Blocking the Update
Windows may be blocking the update process, so you could try to run Payroll Pro as an "Administrator" to update.
To run Payroll Pro as an "Administrator":
> Exit all programs including Payroll Pro.
> Right click on the shortcut icon on your desktop, and choose "Properties".
> Next, find the "Compatibility" tab and select this.
> Locate "Run as Administrator" and tick this, then click OK.
> You will find that each time you run Payroll Pro, Windows will ask you if you are sure you want to run this program -
Just answer Yes (or OK if the button says OK).
Now run Payroll Pro again, and try clicking "Check For Updates Online..." again.
You can keep the "Run as Administrator" option as above, and should not need to remove the tick for payroll processing. However, Windows Vista and Windows 7 do have a slight problem (Windows not Payroll Pro). See the note "IMPORTANT: With Windows Vista and Windows 7" below.
IMPORTANT: With Windows Vista and Windows 7 (and possibly higher versions) - if you have Payroll Pro installed in Program Files, it is possible that Windows will do strange things if you leave the Administrator setting on. You can turn this off after updating by going through the above procedure and removing the tick next to "Run As Administrator".
We do suggest moving Payroll Pro out of Program Files if you have Vista or later, especially if you have problems.
For information about moving Payroll Pro out of Program Files, please do the following:
1. Run Payroll Pro, and select "Troubleshooting".
2. When the
"Troubleshooting" program appears, click "More..."
3.
Click "Payroll Support Information".
4.
Click "Copy to Clipboard" and then create a new email to send to us, and paste the information into the email.
5. We can then advise you of the easiest method.
If your update stops or gives error message
If you click "Check For Updates Online" and then click the "Download Now.." button and either nothing happens after this or you receive an error message, it may be that the update file "ppver2up.exe" has been corrupted somehow and/or Windows is not letting Payroll Pro replace this.
Try the following and Payroll Pro will delete the old ppver2up.exe file automatically, and will download a new copy:
> Run Payroll Pro
> Select FILE then PAYROLL PRO UPDATE
> When a "
Confirm" box appears, click "Internet"
> You should now see some options.
Select option "1. Download New File" (If this is not available see Alternative - MANUAL DELETE below)
>
You can now continue the normal update process...
Bbut if the problem happens again, try this:
> Run Payroll Pro
> Select FILE then PAYROLL PRO UPDATE
> When a "
Confirm" box appears, click "Internet"
> You should now see some options.
This time select option "2. Use Previous Download"
> Follow the instructions given
Alternative - Manual Delete
If you were not able to see the options above, you can manually delete the file ppver2up.exe from the Payroll Pro folder.
To delete this file:
- The name of the Payroll Pro folder is usually PayPro, but can sometimes be in Program Files\PayPro or another folder name entered when it was installed. The folder name can be found by going to HELP then ABOUT where you will see "Payroll Pro is running from
(folder name)". - Go to "My Computer" (or just "Computer" in some Windows versions)
- Locate the drive your payroll is installed on. This is usually drive C: and may show as "Local Disk C:".
- Double Click to open it and then locate the Payroll Pro folder. This is often one of the following - see step 1 above if you cannot find this:
PayPro
TCSPayPro
TCSPPro
If you cannot see this, then go to "Program Files" and look for the folder name there.
If you still cannot locate the folder, right click the shortcut on your desktop and select "Properties". The "Start In" folder will show the name of the folder - Once you have located the folder name, double click it to open it.
- Now locate the file ppver2up.exe and delete just this file.
- Exit all programs, then restart your computer.
- Once the computer has restarted, run Payroll Pro again and try the update again.
If you have any other problems
If you have problems updating through Payroll Pro, please try the following:
- Download the update file by clicking here: ppver2up.exe and save it into your Payroll Pro folder.
- If you are unsure where your Payroll Pro is installed you can run Payroll Pro and select HELP then ABOUT. This will show you where Payroll Pro is. Alternatively, you can right click the shortcut on your desktop and select properties. The Start In folder will show you the name of the Payroll Pro folder.
- After saving the file, run it and it should automatically update Payroll Pro for you.
If you have problems with the above, it may be that Windows is blocking Payroll Pro from updating. Please try the following:
- Create a new folder on your hard drive - eg PayTemp
- Save the file ppver2up.exe into this new folder.
- Now run the file.
- You will be asked where Payroll Pro is installed. Instead of entering the location of Payroll Pro here, enter the name of the temporary folder you just created and saved the file in - eg PayTemp.
- You will be given a message advising that Payroll Pro is not here and asking if you would like to put the files here anyway - Answer "Yes"
- Answer YES to the next confirmation prompt also.
- When complete a message will advise that Payroll Pro has been updated, but because we are doing something a little different here, the process is not actually complete.
- Now use "My Computer" (or "Computer") and locate the folder above. Double click to open it.
- Now select all files - One way to select all files is by using CTRL+A on your keyboard.
- Next copy these either by pressing CTRL+C on your keyboard, or right click with the mouse and select COPY.
- Now use "My Computer" (or "Computer") again and locate the Payroll Pro folder and double click to open it.
- Paste the copied files into the folder.
The files can be pasted by right clicking and selecting Paste, or by pressing ALT + E to open the top menu and selecting the "Paste" option. - You should be asked if you want to replace the files – answer "Yes To All" so that all the updated files are copied.
- You should run Payroll Pro and the version number should show the latest version.
If you still have problems
If you still have problems please email us for a CDROM.
