Email Payslip Queries

Topics:

Emailing Payslips from a Gmail Account

Emailing Payslips from a Microsoft Account (outlook.com etc)

Emailing Payslips from an Xtra Account

Some payslips no longer reaching employees

An error such as Socket Error 10060, or Error 1013 occurs

Socket Error 10054

You temporarily install Payroll Pro on another computer, and emailing payslips does not work on this computer.

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Emailing Payslips from an XTRA Account

For xtra.co.nz email, you will need to use send.xtra.co.nz and enter your email user name and password as follows:

1. Set employees to have an emailed payslip in the normal way - in "Add & Edit Employees" set the option "Payslip - Printed or Emailed" to either "Emailed" or "Both". This is found to the lower left of the employees record under the "Personal" tab.
2. After setting the employees to be paid, from the "Print Payslips" option, click on the "Email" button.
3. At the top, under the section "Step 1 - Setup", enter the following:
   Host (SMTP server): send.xtra.co.nz
   Employer's Email Address: yourname@xtra.co.nz
   Port: 465
   Username and Password Required: tick this box
   User Name: your Xtra username
   Password: your Xtra Email Password
   

 

Using the examples above:

After entering the details, we suggest you try sending a test email using the "Send Test Email to Employer" button.

 

Special Note - If using send.xtra.co.nz, but NOT using an xtra email address:

If you are using send.xtra.co.nz and sending from an email address OTHER THAN an xtra.co.nz email address you will need to
first verify the email address with Xtra. If you dont, you may encounter Error 553.

This is unrelated to FiveStar Payroll Pro, so to do this, you will need to contact Spark for help on this.

Once you have verified your email address with Xtra, you can set up the information in Payroll Pro.

Here is an example of what you would enter into Payroll Pro.
The example uses an employer's email address of something@abc.co.nz. For example your business name is abc and your emails are @abc.co.nz.

Note that for the user name and password, you will enter your XTRA USERNAME and XTRA PASSWORD, not the username and password which go with something@abc.co.nz.

 

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Some payslips no longer reaching employees
or
an error such as Socket Error 10060, or Error 1013 occurs.

This might occur if you have changed your internet provider, or if you use Gmail or a Microsoft email address (outlook, live, etc), but do not currently have an app-specific password. If you use a Gmail or a Microsoft email address, please see the following for help:
Emailing Payslips from a Gmail Account
Emailing Payslips from a Microsoft Account (outlook.com etc)

 

Otherwise, if you have changed internet provider:

For example, if you were previously with TelstraClear (clear.net) and have changed to Xtra, the Host (SMTP Server) might still be showing smtp.clear.net.nz in Payroll Pro.

In this example you would need to change the Host (SMTP Server) to send.xtra.co.nz as in the following example:

You can click the "Select..." button to select from a list of common Hosts.

 

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Socket Error 10054.

Unfortunately the information on this error is hard to come by - it is not generally a problem from Payroll Pro or the email setup in Payroll Pro.

Microsoft help says the following about this:
Connection reset by peer.
An existing connection was forcibly closed by the remote host. This normally results if the peer application on the remote host is suddenly stopped, the host is rebooted, the host or remote network interface is disabled, or the remote host uses a hard close (see setsockopt for more information on the SO_LINGER option on the remote socket). This error may also result if a connection was broken due to keep-alive activity detecting a failure while one or more operations are in progress. Operations that were in progress fail with WSAENETRESET. Subsequent operations fail with WSAECONNRESET.

This is not very helpful, but it may be that trying again the next day will be fine.
If the same problem still occurs after a day or two, then the problem may have a different cause. In this case we would suggest trying the solution 10060 in the above section.

 

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You temporarily install Payroll Pro on another computer, and emailing payslips does not work on this computer.

This problem could occur if the internet provider for the new computer is not your usual provider. For example, you might have installed Payroll Pro on a laptop for the purposes of travelling. As with the solution above, you will need to ensure the Host is correct.

If the problem cannot be solved, you may need to make a copy of your data before finalising the pay using Update Totals, and then email the payslips when you return to your usual location. A copy can be made by selecting FILE then Folder Maintenance then Copy Company Data.